Bav prides himself on his methodical, logical, and process-driven approach to anything that’s put in front of him, whether that be managing a team or refining processes to fit business needs.
Bav was only the second wave of students to undertake GCSEs. He loved school and socialising with his friends, but as a more hands-on student who enjoyed projects and coursework, he wasn’t so keen on sitting behind a desk or revising. He was also a classic ‘lastminute.com’ student. So, when it came to his final exams, he only gained one C grade GCSE in IT, which was one of the only subjects he enjoyed.
Dusting off the disappointment, Bav turned 16 and got himself a summer job in a pie factory. He enjoyed working there and earning himself money, but his thoughts often turned to his future plans. Realising the importance of getting his GCSE grades, he decided to knuckle down and re-take his final school year at sixth form.
After ten months of blood, sweat, and tears, the hard work paid off, and he achieved an extra four C grades that he so desperately needed to move on in life.
Having found himself another part-time job while applying to study at a new college, September quickly rolled around, and Bav began studying Economics, Sociology and IT. Though it wasn’t long before he realised that IT wasn’t quite for him, as it focused too heavily on the technical side of things. Bav quickly dropped this subject.
As a self-confessed ‘Jack the Lad’, Bav loved the social side of college and making new friends. But distractions were everywhere. This included his part-time job, where he worked on Saturdays and in his free evenings, and the car that his dad kindly loaned him the money for, giving Bav a sense of independence.
These distractions led to a downturn in attendance, causing his Head of Year to suggest that he “leave college early to get a job before everyone else.” Bav rejected this advice and went on to score two Es – not enough to get into University. After weighing up his options, Bav decided he wanted to spend some time earning money and enjoying his life, so he took a year out to have some fun.
During the summer immediately after college, Bav started working full-time at a mobile phone shop. This was when mobiles were beginning to become popular, so Bav quickly learnt a lot about this emerging technology. Before long, Bav moved onto a different mobile shop as a basic salesman earning £100 a week. He was good at selling, good at pitching and good at making deals happen.
In the summer of 1995, he was encouraged by his then-girlfriend to apply for a mobile salesperson job in London, after seeing an advert in the Guardian newspaper. He secured an interview pretty quickly and travelled from Leicester to Southgate in London, where he interviewed for the position with Sales Manager, Adam. After impressing both Adam and Russell, the company’s owner, Bav was offered the job – not planning for the fact that he had no savings and nowhere to live in London.
As it’s quite uncommon for Asian children to leave home, Bav was worried about how his parents would react. He was the oldest grandson on both sides of the family and considered himself to be the ‘black sheep’, having chosen to go into mobile phone sales instead of studying to become a doctor or lawyer.
While initially hesitant about Bav’s move to London, his mother secured him her sister’s empty flat in London. After only a few days following the interview, Bav found himself driving from Leicester to his new home in London with only a few possessions – including his all-important air mattress to sleep on.
From here, Bav’s career journey really kicked off. Russell and Adam taught him everything he now knows about selling. Russell, in particular, showed Bav how to motivate staff, how not to, and the do’s and don’ts of business. But the biggest lesson of all was to always instil a sense of loyalty into staff – business isn’t always about the money.
After two years, Adam left the company, and Bav ended up running the entire shop alongside his trusted co-worker James. When Adam was in charge, the company was selling 40 phones a day with 4 drivers. By 1999, after Bav took the helm, the team were selling 1000 phones a day and boasted a fleet of 18 drivers along with a robust courier network. The operation was super slick, but Bav needed a new challenge.
In 1999, Bav moved onto a new venture selling mobile phone accessories. From when he started to when he left in October 2005, he helped the company improve from £2 million a year in revenue to £18 million. He also gained a wealth of new clients and left the company in a strong and healthy condition. During 2005, just a few months before he stepped down from his role, he experienced a new kind of adventure – the birth of his first son. This intensified his desire to start something fresh.
It was during his lavish leaving party – where drinks flowed freely, and spirits were high – that he was approached by an old colleague who had plans to start a new company. Bav believed in the business enough to agree to a 50/50 partnership while working there full-time. It was here that Genuine Solutions was born.
From March 2006 to 2019, Bav and his co-founder Chris built their team, perfected operations, and won a range of recognitions and awards for the high-quality product and service they provided. During this time, Bav had his second son in 2008 and in 2009, got married to his now-wife, Louise.
In October 2019, Bav grew tired of the 12-14 hour working days and departed Genuine Solutions to discover new opportunities.